Do you dread having a difficult conversation at work and would you like to feel more confident?
Most people avoid having difficult conversations if they can, but there are times when they are essential. Take a look at our course to get some simple tips and techniques in how to make them more successful.
Course Content
Introduction
Why do we find some conversations so difficult?
Preparing for a difficult conversation
How to make the conversation successful
Preparation and Structure
Listening Skills
What might go wrong?
DVD
Summary
