Dealing with Reactions

It is worth thinking about how the employee may react in the hearing. Remember this may be the first time they have been able to air their views. They may become angry or upset or may be unwilling to provide the information needed. Taking a break is always advisable to deal with heightened emotions and let everyone calm down. If the employee is finding it difficult to state their case, acknowledge it and use lots of encouraging words to enable them to open up and state their complaint.